- February 27, 2020
- Posted by: bedcplc
- Category: Uncategorized
The management of BEDC Electricity Plc. (BEDC) on Tuesday disclosed that with a reviewed tariff, it will revolutionize electricity distribution and provision of top services to customers by embarking on network re-alignment, and provide new distribution transformers and also provide dedicated express feeders to supply 24×7 power to identified customer groups.
Speaking to customers across the franchise states of Edo, Delta, Ondo/Ekiti during a Public Consultation Forum organized ahead of the tariff review BEDC management said it would actualize its proposal for an embedded power of about 300megawatts under the willing buyer, willing seller arrangement with independent power generators outside the Transmission Company of Nigeria (TCN) national grid, to boost power supply and meet needs of customers.
BEDC assured customers that it would also improve supply to commercial entities across its coverage states due to the need to enable the companies ensure job creation and balance social lives, by adding new injection substations and 500 number distribution substations to strengthen existing network.
The presentation held in Benin city, Edo state, Asaba, Delta state and Akure in Ondo state was anchored by the Chief State Heads, who explained that this upcoming number of transmission stations will help BEDC reduce overloading and mitigate load growth, stressing that “ageing equipment will be replaced in the next years to improve general public safety and ensure quality power to customers”.
“Plan is ongoing to invest in electrification of electrified areas and strengthening of existing network” BEDC said, adding that it also plans to ensure 100per cent metering under the Meter Asset Provider (MAP) and 100per cent enumeration and proper mapping of customers to transformers and feeders.
In addressing customer complaints further, BEDC said it would equip its Call Centre to a level that customer issues would be resolved at a point of discussion thereby making the Call Centre a one-stop shop for complaints resolution with further automation of BEDC network infrastructure, while it assured that NERC Forum offices in Ondo and Ekiti will equally be commissioned to address customer complaints.
The company noted that in all the electricity value chain process, the customer was king and critical to sustenance of the sector, and encourage them to pay their bills saying that this would ensure they got adequate, reliable and affordable power.
In his opening remarks, the Deputy General Manager, Consumer Affair, Nigerian Electricity Regulatory Commission (NERC), Mr. Shittu Shuaibu stated that the public forum was initiated by NERC to ensure that the customers who were most critical part of the electricity sector value chain was given a voice for them to air their views on the tariff review.
He disclosed that with effect from Tuesday, NERC had brought out an order restricting the distribution companies from billing customers arbitrarily especially those not metered adding that going forward NERC would ensure stricter regulations were issued to regulate the operations of Discos against the backdrop of complaints by customers.
“Our mandate is to ensure that all parties get value for money, as we strive to move the industry to the next level” Shuaibu added, urging customers to voice out their complaints through the appropriate redress mechanisms for prompt action.