Welcome to Customer Care

Bills and Payments

Pay your bills anywhere and anytime!
You can pay your BEDC electricity bills through the following channels:
Banks, POS Terminal, Online, Citiserve Network Partners and our Offices.

Moving home

When you change address from one location to another, kindly inform us at least 48 hours prior to your day of relocation. This enable us update your records and billing account to your new address or property.

Our tariffs and rates

Our NERC approved tariffs are tailored to meet the energy demands of our various clients ranging from domestic residences with minimal power consumption to industrial areas that require larger amounts of energy.

Building a new property

If you are building a new property, be it an entirely new home or outer building such as a garage or pool house, you’ll want it connecting to an electricity supply.

Extra Care Service

If you or a relative have any disability, special needs or are experiencing genuine hardship, we’ll make sure you receive our Extra Care Service. Simply complete the attached form, print it, sign it and return it to us.

08039012323Customer Care line: 24/7

Open: Mon – Fri: 8am  – 5pm
Email: customercomplaints@bedcpower.com